About Us

How can Carelink help your organisation?

As an organisation with over 20 years of experience in the community care business, we can assist your organisation to provide low-cost and high quality services with our purpose built client management system. The Carelink Product Suite provides efficiency in enquiries, rostering, client and employee management, reporting, integration with widely used third party payroll and finance systems, electronic time sheeting, forms management, award interpretation and much more.

Mental Health

We can assist you in the transition to NDIS Reporting, as well as existing requirements including HASI and CANVAS.

Carelink - Client Management Software - Community Care - Disability - Child and Family Services

Aged Care

Carelink can be utilised for CHSP, HCPs, DEX reporting and integration with Medicare online when it becomes available.

Carelink - Client Management Software - Community Care - Disability - Child and Family Services
Carelink - Client Management Software - Mental Health

Disability

Carelink assists organisations to operate effectively in the new contestable market by making NDIS claiming efficient  no matter how large or small.

Carelink Software Suite - Client Management Solution - Community Aged Care

Child and Family

We help child and family services organisations with Out of Home Care and DEX reporting, along with case management functions and other business practices.

Civica Values Diagram

Civica has a strong track record as one of the fastest growing providers of our kind, driven by a clear strategy to help our customers address sustained and significant change and to transform the way they work.

From Feb 1 2019 the Carelink business is being renamed as Civica Care and we are gradually changing our company branding. The established Carelink product name will continue to be used in the marketplace unchanged. Please look out for further communications.

Our teams

Customer
SOLUTIONS
Corporate
Business Development

Our dedicated and caring customer team provide daily assistance to our customers including best practice reviews, training, diagnostics, implementation, and ongoing support.

Our experienced solutions team design and develop our Carelink Product Suite in accordance with specific quality standards and continue to create new and innovative solutions.

Our multi-talented corporate team oversee, manage and support the Carelink team with human resources, finance, premises, marketing and procurement.

Our energetic business development team aim to build strong relationships, generate product interest, keep abreast of the industry changes and skilfully align our software to user requirements.

Career Opportunities

Customer Consultant - Software

The Position We are looking to secure a passionate, adaptable and experienced Consultant to join our Customer Consulting team. This role will be responsible for implementing the productivity tools that our Carelink software offers to our customer base and optimising how they use our software to give them greater agility, compliance, management and interpretation

Pre-Sales Consultant​

Melbourne Based – Full-time The Company We are a rapidly growing system solutions provider that specialises in software solutions to the Community Service and related markets. Our industry leading Carelink product is implemented across a national customer base and utilises the latest technologies.

The Graduate Program

Our 2018-19 Graduate Program is open! Have you just completed or will complete your IT degree – majoring in Computer Science or Software Development in 2018-19 or similar Information systems degree? This opportunity will suit those interested in Software Consulting, Testing or Programming!

Administration Assistant

Geelong Based – Full-time The Company Icon Global is a rapidly growing system solutions provider that specialises in software solutions to the Community Service and related markets. Our industry leading Carelink product is implemented across a national customer base and utilises the latest technologies.

Our Values

Knowledge

We treat our colleagues, customers, partners and business community with the highest degree of fairness and trust.

Integrity

We produce excellent, innovative products and solutions for our customers in every facet of our business.

Action

We conduct ourselves with uncompromising integrity and honesty as individuals, as teams and as a company. We make a positive impact through our actions and behaviours.

Our Locations

Carelink Software Suite - Client Management Solution - Office

Geelong Federal Mills Office

Carelink Software Suite - Client Management Solution - Office

Melbourne Bourke Street Office